Shame on you, Dell.
Or perhaps shame on me, for being fooled a second time.
I not-so-recently ordered a Dell M1330, on the 2nd of July (it launched on the 1st.) It’s a really sweet looking laptop - 13.3″ gaming ultraportable with fantastic specs and a great price. Finally, one machine that could do everything I wanted - game, be thin and light and have decent battery life, and be powerful enough to use for work as well.
It was supposed to ship on the 16th of July. I found out by logging into the website only a few days before the intended shipping date that the laptop was going to be delayed until the 7th of August. I sent a pretty cranky email to Dell asking them why this happened - surely they’d know it wasn’t shipping on the date they’d originally specified far earlier than 2 days before hand, couldn’t they have let me know?
I’ve been waiting fairly patiently for it to arrive on the 7th. I received a phone call from a Dell representative a day ago informing me that they’re still on track and my machine is still arriving on the 7th.
I logged into the website this evening and it told me it was pushed back until the 21st. What on earth? How could they not have known about this yesterday when they rang me and blatantly lied about my ship date? I bet there are a lot of people very cranky with Dell right now - the M1330 had a lot of people eagerly waiting for it and so far I don’t think anyone world-wide has received one yet despite the estimated shipping date for the first orders being the 10th of July.
No more Dell for me. I’m getting a refund and marching down to my local Sony store, or possibly the Apple store. At least if I buy something off the shelf I wont have my money floating in limbo for a few months.
## EDIT
Amusingly I had forgotten that I was going to be reviewing the unit for Linux Journal. Way to miss out on some good press, Dell!
I wonder if my editor would let me change it to a very short ‘I would love to be reviewing the M1330 right now but Dell loses at customer service’ rant if I didn’t charge ;)
rikkus said,
August 1, 2007 @ 9:50 am
Lenovo X60s. Just a thought.
jhall said,
August 1, 2007 @ 10:22 am
They all have Intel graphics - certainly not a gaming machine.
tackat said,
August 1, 2007 @ 11:33 am
But the Thinkpad X-series is durable, reliable, light and even looks good after several years of use.
There must be a reason why so many people at aKademy 2007 had a Thinkpad X60s …. ;-)
jhall said,
August 1, 2007 @ 12:52 pm
If they made one with Nvidia 8400GS graphics I’d so buy one tomorrow :) I do like them, and it matches everything else at my workplace…. =)
darktears said,
August 1, 2007 @ 1:17 pm
It’s the same problem in France for this laptop…Many problem with the LED screen and some component…Many french customers are angry…The production aren’t really started…Why dell sell a laptop wich is not really produced? In a famous hardware website in France, anybody has this laptop…it’s very strange!!!
botdoc said,
August 1, 2007 @ 9:14 pm
sony or mac? How about linuxcertified?
Back in Kolkata, and monitor troubles « Sayamindu’s Ramblings said,
August 2, 2007 @ 4:10 pm
[...] Posted by Sayamindu 0 minutes ago I use a 7 year old CRT monitor at home for my primary desktop (which is also my main “work” machine). After coming back from the UK, I found that it was refusing to work (and was making some really nasty crackling noise). However, it seemed to fix itself yesterday, so things are normal once again, though I guess I should buy a new one asap. In SoC related stuff, I have created a seperate branch for Nautilus (nautilus-lockdown) for the deployment and lockdown related code I’m adding to it. I also managed to upload some of my pictures of London at Flickr yesterday. Will be uploading the rest of the pictures (football match, Diego being carried off the field, etc) by this weekend. I finally ordered a laptop for myself - a Dell XPS M1330. Hopefully this will arrive before September, since there seems to be some major delays with this particular system. The config I ordered though is pretty sweet (2 Ghz Core2 Duo processor, 160 GB hard disk, 2 GB RAM, Geforce 8400GS, LED backlit screen, etc), so I think it will be worth the wait. [...]